Privacy Policy
Privacy Notice Update - Effective July 6th, 2023FrontendLead, LLC. ("we", "us", or "our") prioritizes the confidentiality and security of our users ("you") personal information. This Privacy Notice clarifies how we collect, use, and safeguard personal information across our digital properties, including our website, as part of our Service, alongside our engagement on social media, marketing activities, and other relevant operations.Collection of Personal Information
Directly Provided Information: We collect data that you willingly provide through various interactions with our Service. This includes:- Contact Details: Your name and email address for communication.
- Account Information: Username and password for account management.
- Communication Data: Information from our interactions, whether through the Service, chatbots, or social media.
- Marketing Preferences: Your interests and engagement levels with our marketing efforts.
- Miscellaneous Data: Other information you may provide that will be utilized as outlined in this notice or upon collection.
- Public Databases and Social Media: For additional contact or profile data.
- Third-Party Services: Information from services you link to your account, subject to their privacy policies and your settings on those platforms.
- Device Details: Type, operating system, unique identifiers, and network information.
- Online Activity: Web pages visited, interaction times, and navigation patterns.
- Communication Interaction: Engagement metrics with our communications, aided by technologies like pixel tags.
Use of Personal Information
We use your personal data to:- Deliver and Enhance the Service: Operate our platforms, personalize your experience, maintain security, and communicate updates or support messages.
- Analytics and Service Improvement: Analyze service usage to identify trends, improve functionalities, and develop new features.
- Create Non-Identifiable Data: Generate aggregated or anonymized data for business analysis and service improvement.
Sharing of Personal Information
Currently, we do not sell your personal information to any third parties. However, it’s important to note that this policy may change in the future as our services evolve and expand. Should we decide to sell personal information to third parties, such as recruiters or employment agencies, in the future, we will update this Privacy Notice accordingly and provide you with clear options to manage your preferences, including:- Future Changes: Any decision to sell personal information in the future will be communicated transparently through updates to this Privacy Notice and, where applicable, direct communications to our users.
- User Consent and Control: Before any personal information is sold, we will ensure that affected users are informed and provided with a clear choice to opt-in to such sharing. We are committed to maintaining control over your personal information and ensuring that any changes to our policies respect your privacy rights.
- Safeguards and Standards: In any future arrangements involving the selling of personal information, we will uphold strict confidentiality and data protection standards to protect your personal data, ensuring that any third parties adhere to comparable privacy practices.
User Choices and Rights
You have control over your personal information, including:- Data Access and Updates: You can request access to and modify your personal data.
- Opting Out: Unsubscribe from marketing communications and manage cookie preferences through your browser settings.
- Declining Information Provision: While you can refuse to provide certain information, it may affect service availability.
Data Security and Retention
We employ robust security measures to protect your data, though absolute security cannot be guaranteed. Personal information is retained as long as necessary for the purposes outlined in this notice and then securely deleted or anonymized.Refund Policy: We offer a 7 day refund policy. If you are not satisfied with our platform, please email us at support@frontendlead.com and we would be happy to process a refund.
International Data Transfers
Your personal information may be processed in countries other than your own, under stringent data protection standards.Children
Children The Service is not intended for use by children under the age specified by applicable data protection laws. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child‘s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.International Considerations and Data Transfers
Our Service is accessible internationally, and we are committed to complying with data protection laws across various jurisdictions. This includes, but is not limited to, the General Data Protection Regulation (GDPR) for individuals within the European Union and other regional data protection laws.
Your personal information may be stored and processed in any country where we have facilities or engage service providers. By using our Service, you understand that your information may be transferred to countries outside your country of residence, which may have different data protection rules than those in your country.
We have implemented safeguards to ensure an adequate level of data protection wherever your data is processed. This includes entering into data processing agreements that enforce strict confidentiality and data protection standards with our service providers.
Rights Under General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR). These include the right to access, update, or delete the information we have on you, the right of rectification, the right to object, the right of restriction, the right to data portability, and the right to withdraw consent.
To exercise these rights, please contact us at support@frontendlead.com. We will consider and act upon any request in accordance with applicable data protection laws.
California Consumer Privacy Act (CCPA)
If you are a resident of California, under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information. This includes the right to request access to the personal information we hold about you, to request that we delete any personal information about you that we have collected, and to opt-out of the sale of personal information.
If you wish to exercise any of these rights, please contact us at support@frontendlead.com.
Subscription and Payment Processing
Subscription Management: Our services offer subscription-based access to our content. Users can manage their subscriptions, including cancellation, directly through their account settings. Cancellations can be made at any time, but please note that the timing of a cancellation may affect the final billing cycle due to our service's subscription terms.
Payment Processing through Teachable: We have partnered with Teachable to provide a secure and reliable payment processing service for our users. When you make a payment on our site, you will be doing so through Teachable's payment gateway. Teachable may collect and process your payment information securely in accordance with their privacy policy. We do not store or have access to your credit card information or other payment details.
Data Security: We take the security of your personal information very seriously. In line with this commitment, all payment transactions processed through Teachable are encrypted and securely processed without us having access to your sensitive financial information. Teachable adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Refunds and Disputes: Given the digital nature of our services and the immediate access provided upon purchase, we generally do not offer refunds. However, we understand that exceptional circumstances may occur. For issues related to billing, refunds, or cancellations, please contact us directly at [Your Contact Information], and we will address your concerns as promptly as possible.
International Transactions: For users making purchases from outside [Your Country], international transaction fees may apply according to your bank or credit card's policies on foreign transactions. We recommend consulting with your bank or credit card provider if you have questions about these fees.
For more information about how payment information is processed and secured by Teachable, we encourage you to review Teachable's privacy policy and terms of service.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit certain web pages. They are used to remember your preferences, help you navigate between pages more efficiently, and generally improve your browsing experience. Additionally, cookies can help ensure that the advertisements you see online are more relevant to you and your interests.
How We Use Cookies
We use cookies on our website for various purposes:
Essential Cookies: These are necessary for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/Performance Cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring that users easily find what they are looking for.
Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences.
Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
Managing Cookies
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The 'Help' function within your browser should tell you how. Alternatively, you may wish to visit aboutcookies.org or cookiecentral.com which contain comprehensive information on how to do this on a wide variety of browsers. Please be aware that restricting cookies may impact the functionality of our website.
Third-Party Cookies
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Consent
By using our website, you consent to the processing of data about you by us and third parties in the manner and for the purposes set out above.
Changes to Our Privacy Practices
We may update this Privacy Policy to reflect changes to our information practices. Any material changes will be notified to you via email or through a notice on our Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
For any questions or concerns about this Privacy Policy or our data practices, please contact us at support@frontendlead.com.